Payment Policy

Payment Methods

• Credit/Debit cards (Visa, Mastercard)
• E-wallets (MoMo, ZaloPay, VNPay)
• Bank transfer
• Cash on delivery (COD)

Payment Processing

• Payments processed immediately
• Funds held in escrow until successful delivery
• Artists receive payment 7 days after successful delivery
• Service fee: 5% per transaction

Payment Security

• 256-bit SSL encryption
• PCI DSS compliance standards
• No credit card information storage
• 3D Secure authentication for international cards

Refunds

• Refunds processed within 7-14 business days
• Refunded to original payment method
• Transaction fees non-refundable unless seller error